Question 1

How does the deposit work?

Accepted Answer

The refundable deposit is held on your card at booking, never charged. It's released automatically after the trip is completed, according to the rental rules, usually within 1–3 business days.

Question 2

What documents do I need to rent?

Accepted Answer

You'll need a valid driver's licence (held 2+ years), a government ID or passport, and a quick selfie for verification. Verification is a one-time step and usually takes a few minutes to a few hours.

Question 3

Is the GPS tracker visible to renters?

Accepted Answer

Yes. GPS protection is disclosed up-front on the listing and in your rental agreement. It's a safety and anti-theft service used strictly per our Terms & Privacy Policy — never for surveillance of renters.

Question 4

When do owners get paid?

Accepted Answer

Owner payouts are released after the trip is completed, minus the 20% platform commission. Funds are typically scheduled to your account within 1–3 business days of completion.

Question 5

Can I cross the border into Georgia?

Accepted Answer

On many cars, yes — if the listing allows border crossing. You must notify the owner first and carry the car's documents. Look for the “Border crossing” rule on each car's details page.

Frequently asked questions